Help Desk

1. How can I register for the game?

Its extremely simple, sign on to the Sport11 register yourself by rounding out a substantial email id and setting a secret word or by associating us with Facebook to enlist with your Facebook record or use Google to enlist with your Google account. After you're through with the enrollment, you can pursue the basic starter direct, which will make you through the essential strides of making your Fantasy Cricket Team and afterward joining Contests to win Cash. You can likewise experience the 'How to Play' page of Sport11.

2. I can’t login to my account?

If it's not too much difficulty browse if the entered email address and secret word are right which was utilized at the season of enrollment. Snap on 'Forgot Password', in the event that you've Forget your secret phrase, enter your enlisted email ID and we'll send you a connection to reset your secret phrase on it inside a couple of minutes! On the off chance that you've Forget your enlisted email id, connect with us at Contact Us.

3. How do I change my password?

When you are signed in, go to 'My Profile', select 'Change Password' refresh your secret word and snap on 'Spare Changes'.

4. Can I use same email Id to make quite one Account?

You can make just 1 account with one email id on Sport11. Beginning of multiple accounts by one gamer is accurately prohibited and violates our Fair Play policy.

5. Can I edit or update my information?

You can edit most of your data on Sport11. Here’s how: On the Sport11 app, head to ‘My Profile’, scroll to the lowest of the page and click on the ‘Full Profile’ tab next to the private Details section. You'll be able to update/edit your complete name and mobile variety. You'll be able to conjointly edit your birthdate, address and state if your Sport11 account is ‘Unverified’. Remember, the team name chosen by you and therefore the email id registered once cannot be modified.

6. I'm certain I have the privilege username and secret word yet despite everything I can't login.

If you don't mind drop us an email in the event that you are certain that you are an enrolled client on Sport11 and still can't login utilizing the right data Contact Us.

7. I didn't get any email with the change secret word connect.

It would be ideal if you check your spam mail and imprint the email from Sport11 as 'Not Spam', on the off chance that you discover our email under Spam mail. Other reason could be, that you may have entered an alternate email id than the one utilized by you between enrollment. In the event that regardless you need help, it would be ideal if you don't hesitate to drop us an email at Contact Us.

8. I am new to Fantasy cricket – do you think I am fit to play?

The more you play the better you get! Sport11 is the best stage to build your insight with more enthusiasm for the round of Cricket.

9. The saved money isn't adding to my Sport11 account balance. Why?

There appears to be a startling postponement in refreshing your record balance. One reason could be that the bank has not cleared your exchange and subsequently we are yet to get the sum. For your data in such cases, it can take as long as an hour for the exchange to be refreshed. Regardless of whether the sum does not get included following an hour have passed, kindly don't stress. The exchange is conceivably stuck and our Payment Gateway notifies us once it gets fruitful and the exchange is in like manner credited to your Sport11 account. This at some point typically happens when our Payment Gateway accommodates the exchange with the bank on the following working day. In the meantime, it would be ideal if you don't hesitate to make another include money exchange utilizing another mode like charge cards, check cards, Internet saving money or wallets.

Kindly be rest guaranteed that your cash is totally sheltered and will either get credited to your Sport11 account or get discounted to your financial balance/wallet. On the off chance that despite everything you need our help, if it's not too much trouble keep in touch with us utilizing the connection underneath referencing the date of the exchange and the exchange sum. Keep in touch with us… (Link to the get in touch with us data)

10. How would I include or erase a credit/platinum card to Sport11 account?

It's basic! Go to your profile - > Account - > Manage Payments and enter your credit/plastic number, trailed by a legitimate expiry date. Spare your card.

NOTE:

You can include any number of credit/charge cards of your decision to your record, as long as they haven't lapsed.
We acknowledge all significant acknowledge/charge cards, for example, Visa, MasterCard, Maestro, Rupay.
On the other hand, you can likewise include a card while making a store.
If it's not too much trouble note it's totally protected to include your cards with us. We don't store your credit/platinum card subtleties or CVV number with us.
On the off chance that you wish to erase your card, Go your profile - > Account - > Manage Payments, click on 'Include/Remove Cards' and afterward pick the card you wish to erase. We guarantee that we just work with confided in outsider installment entryways with 3D secure confirmation to guarantee wellbeing and security of all your money related exchanges.

11. How would I connect or unlink my payment or some other wallet record to my Sport11 account?

You can connect your payment account utilizing OTP validation. Go to your profile - > Account - > Manage Payments to connect your payment account.
For unlinking
Go to your profile - > Account - > Manage Payments. Tap on the Payment choice and select 'Unlink Paytm account' on the accompanying page.

NOTE :

We'll make a payment represent you on the off chance that you don't have one. Basically enter your versatile number amid the connecting procedure, and we'll deal with the rest. As indicated by our approaches, it's required to have both your Sport11 and PayTM versatile numbers same.

12. How the rewards are pulled back?

It would be ideal if you pursue the beneath ventures to put a withdrawal question

  • Step:1 Login with your checked Sport11 account
  • Step:2 Go to My Account and if your record is a confirmed record you will see a "Pull back" choice under the rewards area.
  • Step:3 Click Withdraw and enter the sum you might want to pull back. You will get an affirmation from Sport11 on your enlisted email id.
13. Not got my withdrawal even following 5 working days have passed. What's the issue?

We would ask for you to satisfy check on the off chance that you are confirming the assets in a similar financial balance you have with us. Additionally please check the payout section in your bank proclamation would be for the sake of 'Sport11 Fantasy PVT. LTD.' in the event that you don't get the payout post 5 working days of the withdrawal ask for, it is very conceivable that your bank may have rejected your withdrawal. The most well-known purpose behind the dismissal can be a mistaken record number, wrong IFSC code, NRI account and so on. On the off chance that there has been a dismissal, kindly don't stress, we have you secured! We'll switch the cash once more into your Sport11 account so you can refresh your subtleties and spot another withdrawal ask for once more.

Keep in touch with us on the off chance that despite everything you need more data… (Link to the get in touch with us data)

14. Is the withdrawn cash into my financial balance Taxable?

According to the Income Tax Act 1961, charges are deducted at source wherever pertinent and paid out by us, Thus, if your individual rewards for a solitary challenge are more than Rs.10,000, an assessment of 31.2% will be deducted. The rest of the sum (68.80%) will be credited to your rewards balance. For example On the off chance that you win Rs.20,000, Rs.6,240 will be deducted and your genuine rewards are Rs.13,760 All champs will be given a TDS authentications in admiration of such expense findings, if relevant.

Essential Note:

The record holder will be in charge of installment of some other material expense, including however not restricted to, salary charge, blessing charge, and so forth in admiration of the Cash Prizes cash won. You can counsel with an expense master in the event that you have any questions in regards to the equivalent. For more data please check our Terms and Conditions.

15. When are the scores updated?

After at regular intervals the focuses are refreshed. At the point when the match closes, the status changes from 'In Progress' to 'Sitting tight For Review'. In this time, the last focuses including your group's aggregate and your rank are refreshed. Victors are proclaimed and rewards are appropriated simply after our group checks the last focuses. This procedure may take as long as 2 hours. In specific cases, it could take longer. After the champs are pronounced, the match status will be 'Finished'.

16. How might I realize I am scoring points?

The focuses rely upon the players you picked in your group and their execution in the live match. Along these lines, endeavor to pick the best mix of players for greater rewards!!

17. What happens when an ODI/T20 coordinate is relinquished or not played out completely?

We would discount the passage charge if the genuine match is relinquished and dropped. This incorporates situations where the genuine match is relinquished without a solitary ball being bowled, just as where the match is surrendered after it has begun.

On the off chance that the genuine match has an outcome regardless of whether not played out completely, we will report the aftereffects of the match according to the dream scorecard focuses collected, with the exception of where an outcome is a result exclusively of (I) the consequences of a Super Over or Bowl Out, (ii) the flip of a mint piece, (iii) earlier outcomes between or relative standings of the groups in the competition, or (iv) any strategy other than those visualized by the official score amendment rules appropriate to climate influenced matches in the specific competition.

18. How might I register for the game?

Its exceptionally simple, sign on to the Sport11 register yourself by rounding out a legitimate email id and setting a secret password or by associating us with Facebook to enlist with your Facebook record or use Google to enlist with your Google account. After you're through with the enrollment, you can pursue the basic starter control, which will make you through the basic strides of making your Fantasy Cricket Team and afterward joining Contests to win Cash. You can likewise experience the 'Figure out how to Play' page of Sport11.

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DISCLAIMER

Sport11 is neither associated or affiliated nor claims any association or affiliation in any manner with any sport governing leagues or authorities, including (but not limited to) the Board of Control for Cricket in India(BCCI), unless specified otherwise.